Frequently Asked Questions

Products

Want to know how our products compare to each other? Check out our comparison table here.

The Massage Gun is a professional grade percussive therapy device ideal to aid in the recovery of athletes, therapists and anyone else who suffer from injuries or muscle aches.

Made for professional and personal use, the Massage Gun is a sure investment towards your body, to be implemented in your daily recovery routine.

Vibration and percussion help bypass the body’s pain signals and provide a deep massage, which in turn reduces muscle and joint pain, improves mobility and relieves muscle fatigue and soreness, recovering faster as a result.

Use the Massage Gun before physical activity to warm-up, during and after to recover faster and stay pain free.

Massage Guns are only available on MassageGuns.com and at select distributors.

Beware of low quality imitations.

Orders

1. Head to MassageGuns.com homepage, click on Buy Now or Pre-Order Now to be sent to a product page.

2. Once on the product page, select your Charger Plug Type and Add to Cart.

3. Review the content of you Cart and click the Checkout button in the bottom right corner.

4. Enter all the relevant information on the Customer Info page and click Continue to Shipping Method.

5. You may add Express shipping to your order on the Shipping Method page or simply move on by clicking on Continue to Payment Method.

6. All are secured and encrypted. Enter Payment Method and relevant information and click Complete Order.

You will receive an order confirmation email and your tracking information email once the order is fulfilled.

When you receive your order confirmation email, your order will be shipped within 2 business days, holidays permitting. Once your order ships, you will receive a separate shipping confirmation email with the tracking details.

Keep an eye on your package until you receive it.

We accept all major credit cards, PayPal, Apple Pay, and Amazon Pay.

You are able to purchase our Massage Gun directly through our website, or through one of our authorized distributors, if available in your country.

Beware of low quality imitators.

Warranty

Every Massage Gun is built with high quality, professional grade materials and quality control.

As with any device, malfunctions can happen. No problem. Our warranty covers your entire Massage Gun Kit.

If any part of your Massage Gun is not functioning properly, please contact us at info@massageguns.com so we can provide you with a solution to your concerns.

Returns

At Massage Guns we pride ourselves with high quality products and great customer service. If for any reason your are not satisfied with your Massage Gun, you have 30 days to return it. No questions asked.

(Preorder excluded: Returns on preorders are accepted within the first 30 days of the date you receive your order.)

Step 1

If you are within your first 30 days, please reach out to our Customer Experience Team at info@massageguns.com.

Step 2
Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete to send back to us.The form must be included with your return, customs fees incurred by failure to include RAF will be deducted from the refund.

(Please keep in mind, we do not cover shipping cost for the returned unit. We advise that you hold on to your tracking information as we are not responsible for lost packages by the carrier.)

Step 3
Once we receive the return unit to our warehouse, it will take 1 business day to process a refund. Once we issue the refund, it can take 5-7 business days for it to reflect in your bank statement.

If you have any questions or concerns, please do not hesitate to contact us at info@massageguns.com

Shipping

Orders will be shipped within 1 business day for in-stock merchandise received by 11:00 AM pacific time Monday to Friday. Orders made on Saturday, Sunday will be dispatched the following 1-2 business days. We do not ship on public holidays, any orders placed during a holiday will be processed the next day. Shipping charges are calculated based on the weight of the products you are purchasing and your delivery address. You can view the shipping costs for the products you want to purchase by adding them to your cart and proceeding to the checkout page.

We are proud to say that we ship everywhere in the world.

If your package has reached your country but isn't moving, it is most likely being held up at customs. Simply call your local customs and confirm your tracking information with them.

They will release your package and allow the shipment to be completed.

It will be the buyer’s responsibility to cover any customs, brokerage or duty fees.

Safety

Do not place your finger or any objects near the metal piston above the attachment while the Massage Gun is in use or just after use. The metal piston can become extremely hot.

Do not use any attachments or batteries other than the ones provided by MassageGuns and only as instructed by MassageGuns.

Do not use the Massage Gun on your head, heart or near your genitals. Do not get hair caught in the attachment arm or any other moving part on the Massage Gun. Do not use the Massage Gun above your Adam’s Apple or C4 vertebrae.

Do not get the Massage Gun wet other than by cleaning it with a magic eraser or a lightly damp towel.

Do not block the vents of the motor.

To extend the life of the battery, remove the battery from the charger once the LED turns green.

Battery Warnings

Never attempt to disassemble the battery. Never store a battery in direct sunlight or at temperatures above 104 °F. (40°C) Only charge the battery when the ambient temperature is between 32 °F (0°C) and 104 °F (40°C). Never expose the battery or charger to water. For long-term storage, the battery should be fully charged. Always remove after the light turns solid green.

Traveling

Always travel with your Massage Gun to help soothe the aches and pains associated with long periods of sitting.

However, when traveling with your Massage Gun, lithium-ion batteries must be stored in carry-on baggage only. When a carry-on bag is checked at the gate, all lithium batteries must be removed from the bag and kept with the passenger in the aircraft cabin.

While you are able to travel with your Massage Gun unit and accessories in your carry on luggage, it is at the discretion of the TSA officer if they will allow this through. Please feel free to share our website and social media with them if they are unfamiliar with our device.

We do recommend that your Massage Gun unit and other accessories (charging station, etc.) is kept in your checked luggage, especially when traveling internationally.

Partnerships

We love having real people to represent our brand within their own communities.

We can offer discounts or product depending on the level of engagement within your community.

Send us a Direct Message on Instagram.

For all distribution requests contact us below.

We offer distributor discounts depending on the level of engagement.

Send us an email at info@massageguns.com

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